Contact & Support

Need help with SuperSense? We're here to assist you. Choose the support channel that best fits your needs.

Support Channels

Email Support

For technical issues, account questions, or general inquiries:

Documentation

Our comprehensive documentation covers all features:

• Getting Started Guide
• Core Concepts
• Features
• Configuration
• Troubleshooting
• FAQ

Knowledge Base

Search our knowledge base for tutorials and guides:

Getting Effective Support

Help us help you faster by including this information in your support requests:

Required Information

Describe the Issue

A good support request includes:

1. What you expected to happen
2. What actually happened
3. Steps to reproduce the issue
4. When the issue started
5. Any error messages (copy/paste text)

Example Support Request

Subject: Content generation fails with timeout error

SuperSense version: 2.1.0
WordPress version: 6.4.2
PHP version: 8.1

Issue: When I try to generate content, it fails after about 30 
seconds with "Request timeout" error.

Steps to reproduce:
1. Go to SuperSense → Generate
2. Select project "Tech Blog"
3. Choose any pending keyword
4. Click Generate

Expected: Content should generate
Actual: Timeout error after ~30 seconds

This started happening after I updated to the latest version.
It worked fine before the update.

Error from logs: [paste error message]

Self-Service Resources

Before contacting support, try these resources:

Troubleshooting Guide

Common issues and solutions:

• Installation problems
• Generation failures
• Auto-posting issues
• Image problems

FAQ

Quick answers to common questions:

• General questions
• Licensing & pricing
• Technical questions

Debug Mode

Enable detailed logging to diagnose issues:

1. Go to Settings → Advanced
2. Enable Debug Mode
3. Set Log Level to "Debug"
4. Reproduce the issue
5. Check Settings → Logs for details

Account Management

License Issues

Manage your license at account.supersense.pro:

• View license details
• Activate/deactivate sites
• Download invoices
• Renew subscription

Password Reset

1. Go to account.supersense.pro
2. Click "Forgot Password"
3. Enter your email
4. Check email for reset link

Billing Questions

For billing, refunds, or subscription changes:

Enterprise Support

For businesses requiring dedicated support:

Enterprise Features

• Dedicated support engineer
• Priority response times
• Custom development
• Training sessions
• SLA guarantees

Contact Sales

Feedback & Suggestions

We value your input on improving SuperSense:

Feature Requests

Have an idea for a new feature?

Bug Reports

Found a bug? Report it:

1. Check if it's a known issue in documentation
2. Enable debug mode and reproduce
3. Email support@supersense.pro with details
4. Include error logs and steps to reproduce

Reviews

Enjoying SuperSense? Leave a review:

• WordPress.org plugin directory
• Your preferred review platform

Community

Connect with other SuperSense users:

User Forum

Join discussions, share tips, and get community help:

Social Media

Follow us for updates and tips:

• Twitter: @SuperSensePro
• LinkedIn: SuperSense
• YouTube: SuperSense Tutorials

Status & Updates

System Status

Check if there are any known issues:

Changelog

Stay updated on new features and fixes:

• View changelog
• Subscribe to release notifications

Newsletter

Get product updates and tips in your inbox:

Sign up at supersense.pro/newsletter

Support Hours

Standard Support:

• Monday - Friday
• 9:00 AM - 6:00 PM (UTC)

Enterprise Support:

• Monday - Friday
• 8:00 AM - 8:00 PM (UTC)
• Priority weekend support available